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Opulent Soft Furnishings | Curtains | Blinds | Upholstery | Nundah | Brisbane | Queensland 4012
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FREQUENTLY ASKED QUESTIONS
1. What are your guarantees on the Opulent Soft Furnishings products?
Opulent Soft Furnishings pride themselves with a 12 month guarantee on all Opulent Soft Furnishings custom-made products. Also Opulent Soft Furnishings, through their suppliers, offer a minumin of 3-5 years on the fabric supplied.
2. How do I contact you if I find the Opulent Soft Furnishings product damaged? Opulent Soft Furnishings can be contacted on (07) 3172 4654 during business hours and provide a response time of 24 hours from the time of your original contact. We ask that you describe the damage area, the time and date you noticed it and email these details along with a photo to brett@opulentsf.com.au. Customers are encouraged to advise Opulent Soft Furnishings within the first 48 hours of receipt of their Opulent Soft Furnishings product (see Terms and Conditions of Sales). Opulent Soft Furnishings always consult with the customer. The Opulent Soft Furnishings product can be returned to us to resolve where we are at fault.
3. What is the difference between fabrics and accessories for soft furnishings and upholstery?
Opulent Soft Furnishings have a huge range of fabrics and designs and associated accessories for all types of curtains and re-upholstery. Feel free to consult with our staff on these differences to assist in understanding your choice. At all times, we aim to cater across the market and to suit your taste and budget.
4. Can I make adjustments/modifications to an Opulent Soft Furnishings product on display at Opulent Soft Furnishings? Of course you can! Many customers are attracted to the integrity, appearance, feel, texture and ambience of many of our Opulent Soft Furnishings products. In some instances, the Opulent Soft Furnishings product may not have the dimensions required for the space the customer is considering. Therefore, through consultation, we will endeavour to meet your needs and make-to-order by agreement.
5. If I want the Opulent Soft Furnishings product adjusted/modified will there be any extra costs? Opulent Soft Furnishings will always consult and negotiate with you on any adjustments/modifications you make to your order. Because we custom-make our soft furnishing products, extra costs may be incurred as a result of this consultation and negotiation.
6. Do you charge for delivery of my Opulent Soft Furnishings product? Opulent Soft Furnishings like to discuss with their customers’ the delivery charge at the time of order/purchase. Certain Opulent Soft Furnishing products may have different weight, size and dimensions which may impact on the delivery charge. Opulent Soft Furnishings will endeavour to meet your needs to the best of our abilities and cater for different type of delivery methods.
7. Are there postage and handling costs? Opulent Soft Furnishings do have postage and handling costs dependent on the area you live in. Opulent Soft Furnishings will attempt where possible to deliver in house, arrange a pick up point from our retail outlet or use an agreed courier.
2. How do I contact you if I find the Opulent Soft Furnishings product damaged? Opulent Soft Furnishings can be contacted on (07) 3172 4654 during business hours and provide a response time of 24 hours from the time of your original contact. We ask that you describe the damage area, the time and date you noticed it and email these details along with a photo to brett@opulentsf.com.au. Customers are encouraged to advise Opulent Soft Furnishings within the first 48 hours of receipt of their Opulent Soft Furnishings product (see Terms and Conditions of Sales). Opulent Soft Furnishings always consult with the customer. The Opulent Soft Furnishings product can be returned to us to resolve where we are at fault.
3. What is the difference between fabrics and accessories for soft furnishings and upholstery?
Opulent Soft Furnishings have a huge range of fabrics and designs and associated accessories for all types of curtains and re-upholstery. Feel free to consult with our staff on these differences to assist in understanding your choice. At all times, we aim to cater across the market and to suit your taste and budget.
4. Can I make adjustments/modifications to an Opulent Soft Furnishings product on display at Opulent Soft Furnishings? Of course you can! Many customers are attracted to the integrity, appearance, feel, texture and ambience of many of our Opulent Soft Furnishings products. In some instances, the Opulent Soft Furnishings product may not have the dimensions required for the space the customer is considering. Therefore, through consultation, we will endeavour to meet your needs and make-to-order by agreement.
5. If I want the Opulent Soft Furnishings product adjusted/modified will there be any extra costs? Opulent Soft Furnishings will always consult and negotiate with you on any adjustments/modifications you make to your order. Because we custom-make our soft furnishing products, extra costs may be incurred as a result of this consultation and negotiation.
6. Do you charge for delivery of my Opulent Soft Furnishings product? Opulent Soft Furnishings like to discuss with their customers’ the delivery charge at the time of order/purchase. Certain Opulent Soft Furnishing products may have different weight, size and dimensions which may impact on the delivery charge. Opulent Soft Furnishings will endeavour to meet your needs to the best of our abilities and cater for different type of delivery methods.
7. Are there postage and handling costs? Opulent Soft Furnishings do have postage and handling costs dependent on the area you live in. Opulent Soft Furnishings will attempt where possible to deliver in house, arrange a pick up point from our retail outlet or use an agreed courier.
PAYMENT
Opulent Soft Furnishings have the following payment plans inclusive of a 50% deposit required at purchase order and 50% on completion for delivery.
1. By instalment - negotiated at the time of purchase2. EFTPOS/Credit Card/Pay Wave3. Cash4. Direct Deposit - bank account details are provided at the bottom of the invoice.
1. By instalment - negotiated at the time of purchase2. EFTPOS/Credit Card/Pay Wave3. Cash4. Direct Deposit - bank account details are provided at the bottom of the invoice.
RETURN & REFUND
As per our Terms and Conditions for Sale and Use, please choose your Opulent Soft Furnishings carefully. We do not give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described or are different to the product purchased on the website. For any additional questions, please contact us via the folowing options:
Phone: (07) 3172 4654Mobile: 0423 316 112Email: brett@opulentsf.com.au
In writing (there will be a seven (7) day response to this):
Sales ConsultantOpulent Soft FurnishingsPO Box 286Banyo QLD 4014
Please see our "Contact Us" page for further information.
Sales ConsultantOpulent Soft FurnishingsPO Box 286Banyo QLD 4014
Please see our "Contact Us" page for further information.
MAKE AN APPOINTMENT
Please feel free to use the above information to discuss your needs regarding Opulent Soft Furnishings products for your lifestyle or come and see us in Nundah! We also have “By Appointment Only” every Monday.
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